hhbd's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data security practices.
Introduction & Applicability
Welcome to hhbd. This Privacy Policy ("Policy") is issued on behalf of the hhbd platform ("Platform", "we", "our") and applies to our website, applications, and related services. The purpose of this Policy is to clearly inform our users ("you", "your") about what information we collect, why we collect it, how we use it, and how we keep it secure.
By using our platform, you are considered to have accepted all the terms of this Policy. If you do not agree with any part of this Policy, you are requested not to use our services. This Policy may be updated from time to time, and any changes will be published on the website.
Important: This Policy applies only to hhbd's own platform. Third-party websites or services are governed by their own privacy policies.
What Information We Collect
We collect the following types of information for the purposes of creating accounts, processing transactions, and improving our services on the platform:
Personal Identity Information
We collect information that you provide directly when registering an account. This includes:
- Full name and preferred username
- Email address and mobile number
- Date of birth (for age verification — minimum 21 years)
- Address (city and district)
- National identity card or other identity documents (as part of the KYC process)
Financial Information
The following information is required for deposit and withdrawal processing:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
We never store full card numbers, CVV codes, or payment PINs.
Technical & Device Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Operating system and browser version
- Cookie and session data
- Time spent on the platform and navigation patterns
- Gaming activity log data
Why We Use Your Information
We use the information collected only for specific and legitimate purposes. These purposes are detailed below:
Account & Service Management
- Creating, verifying, and keeping your account secure
- Processing deposits and withdrawals
- Managing gaming credits and bonus-related activities
- Providing customer support
Security & Fraud Prevention
- Detecting unauthorized access to accounts
- Identifying financial fraud and suspicious activity
- Monitoring user behavior to ensure responsible gaming
- Verifying age (for users 21 years or older only)
Service Improvement
- Personalizing the user experience
- Reviewing and improving the quality of gaming services
- Resolving technical issues
- Planning new features and promotions
Communication & Notifications
- Sending transaction confirmation messages
- Informing you of important account-related updates
- Responding to support requests
- Sending promotional messages based on your consent
Data Storage & Security
hhbd places great importance on protecting user data. We apply industry-standard technical and administrative security measures that protect your information from unauthorized access, modification, disclosure, or destruction.
Technical Security Measures
- All data transfers are secured through SSL (Secure Socket Layer) encryption technology
- Stored data is protected using AES-256 encryption
- Firewalls and intrusion detection systems are in use
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication is available
Data Retention Period
We retain your information only for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, some information may be retained for a specified period for legal or regulatory reasons. Once that period has passed, the data is securely deleted or anonymized.
Note: While we apply the highest security measures, no method of transmitting data over the internet is 100% secure. We ensure every effort is made to protect your information.
Do We Share Your Information with Third Parties
hhbd does not sell your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties. In such cases, we share information under strict contractual obligations.
Service Provider Partners
Limited and necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay and banking services), software developers, and technology partners. These partners may only use the information for the designated purpose and may not use it for their own purposes.
Legal Obligations
In the case of a court order, a valid request from a law enforcement agency, or other legal obligations, we may be required to provide relevant information. In such cases, we will make every effort to notify you in advance where possible.
What We Do Not Do
- We do not sell your information to third parties
- We do not share information with advertising networks
- We do not use your information for any promotional purpose without your consent
- We do not transfer information for unlawful purposes
Cookies & Tracking Technologies
Our platform uses cookies and similar technologies that enhance your browsing experience and maintain platform functionality.
Essential Cookies
These cookies are necessary for the basic operation of the platform — maintaining login sessions, verifying security, and remembering your settings. Disabling them will prevent the platform from working properly.
Analytical Cookies
These cookies help us understand how users interact with the platform — which pages are visited most, where issues arise, and so on. This information is used to improve our services.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
Your Rights Regarding Your Information
As an hhbd user, you have the following rights over your own information. To exercise these rights, please contact our support team.
Right to Access
You may request to know what information we hold about you. We will provide a full data report within a reasonable time.
Right to Correction
If the information we hold about you is incorrect or incomplete, you may request a correction. We will update it promptly upon receiving the correct information.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.
Right to Object to Processing
You may object to marketing communications or specific uses of your information. We will take the appropriate action upon receiving your request.
Protection of Minors' Information
hhbd is strictly a platform for users aged 21 or older. We do not intentionally collect any personal information from minors. If a minor has registered on our platform for any reason and we identify this, that account will be closed immediately and the associated information will be deleted.
If you become aware that a minor is using our platform, please contact us.
Changes to This Policy
hhbd reserves the right to update this Privacy Policy from time to time. For any significant changes, we will take the following steps:
- The updated policy will be published on the website
- The "Last Updated" date at the top of the page will be changed
- For significant changes, a notification may be sent to your registered email address
Continuing to use our platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team.
For privacy-related requests
24/7 support available
In Bengali and English
We will try to resolve your privacy-related requests as quickly as possible. Our support team is active 7 days a week, 24 hours a day.
Want to know more?
Read our Terms & Conditions and Responsible Gaming policy — to ensure safe and informed gaming.